The Diary
3 different views - Grid, Floorplan & Running order
Real table allocation
Fully customisable
W8list & Standby list
Two different waitlist options - one for the current service and another for future services
Send sms and/or emails to automatically confirm bookings
Yield Managment
Limit covers and/or bookings for each timelsot and/ or for the day of the week
Stagger your bookings
Create double sittings
Ipad App
Handy app to operate Resdairy via during service
Move bookings around via the drag and drop functions
Add walk-ins within seconds
SMS & Email notifications
Fully customisable email templates
Send booking confirmation, booking amemdment, booking canellation, booking reminder and post dining emails
Set up staff notifications for group bookings & VIP's
Create & send booking reminder email/sms inclusive of an auto confirmation function, helping to reduce no shows
Access Anywhere
Cloudbased
Handy Manager mobile app
Unlimited Users
Instant Runsheets
Dynamic runsheet that can be used during service
Filter on Time, Table, Size or Name
Print Hardcopies
Booking Flow
Bookings can flow into the diary in the specific way desired - can allocate to specific time slots or to a double sitting setup
Website Bookings
Take bookings through your website, 24/7
Dimmi Network Bookings
Accept bookings 24/7 from over 30 leading food and travel websites including Dimmi, Qantas, Tripadvisor & Zomato
Facebook Bookings
Accept booking via your Facebook page
Build a customer database
Every booking made on your Reservation system is added to your database, which you can then use to distribute email marketing to regarding upcoming events, specials and new menu updates.
Segment your database
Segment your database so that you can send targeted marketing. Segment by what day the customer dined, whethere they are a VIP, if they are a regular, if they are local, are a wine lover etc
Instant CRM integration
Integrate Resdiary with MyGuestList for ease of email marketing send. Acess your most up to date customer database & send email marketing from one platform
Build and market your promotions
Promotions can be built via Resdiary and published instantly to your website and Dimmi network partner websites - Qantas, Zomato, TripAdvisor to name a few
Secure bookings
Add credit card details to your booking to lower the risk of 'No-Shows' & cancellations
Take deposits
Set up special events in Resdiary (wine diner, Mother's Day, Father's Day etc) and take a deposit internally or online
Sell Tickets
Sell tickets and accept payments for special events via Resdiary
iVvy
Coming Soon - sell and manage your functions via iVvy and have your table availability update instantly in Resdiary if a function is booked
Private Dining
Advertise your private dining and functions space on the Dimmi website to attract more large groups and functions bookings
Reporting
Your reservation system comes with a wealth of 35 customisable reports
Dimmi Performance Report
Recieve a monthly report with key insights around revenue and ROI generated through the Dimmi network plus understand trends around your most popular booking and dining days
Dimmi Score Report
Recieve a monthly report which details all the reviews you received that month and lists the average score breakdown by category
Booking Success report
Insights around the number of bookings rejected - understand why and when they were rejected. Use this report to help optimise your Resdiary set up and prevent future booking road blocks
Verified Reviews
Receive an email notification when a customer review is published and have the ability to respond directly to the review
Customer Notes
Record dining preferences
Instant booking statistics
Instantly see if a customer is a first time visitor or the number of times they have dined before & their seating preferences
VIP alerts
Get notified via Resdiary when a VIP books or has been seated in the restaurant
Linked-In Notifications
Anticipate guest preferences - view the LinkedIn profile of Dimmi diners before they walk through the door
Dimmi Profiles
View your customers Dimmi profile before they arrive - see where they have dined before and the quality of reviews left in the past
POS
Itemised bills can be fed directly from your POS system to Resdiary. View your customers meal status, spend and their dining history, enabling your staff to best recognise and service repeat customers. Staff can also easily assign guest meal statuses & alert the kitchen throughout the night for track efficiency of service. This also helps to anticipate and identify available tables and quote accurate wait times to waiting guests. Current integration are with Impos, OrderMate & IdealPos. Coming soon is Maitre D, Pixel Point, BePoz & Micros
MyGuestList
Integrate Resdiary with MyGuestList for ease of email marketing send. Access your most up to date customer database & send email marketing from one platform
